CoreCommerce Ecommerce Software Solutions: Feature List

CoreCommerce has earned the highest score for ecommerce software solutions in ZippyCart history! With a score of 4.5 on a 5 point scale, CoreCommerce shines as an affordable and feature rich solution for both beginners and experts in the field of ecommerce. CoreCommerce features a highly robust online storefront solution for merchants that want to stay on top of the latest trends in ecommerce while dominating the competition. One of the great things about CoreCommerce is that they are consistently releasing updates to their feature set (almost one update a month). While some merchants may worry about this, based on a bad experience with another ecommerce solution, CoreCommerce has a very strong backend foundation that makes releasing updates a breeze for their merchants. This has helped secure them an average 96% customer satisfaction rating which they proudly display in their live ticketing system (allowing customer to view all issues and turn around times to see customer service first hand and in real time). According to CoreCommerce, the features available in their ecommerce software solutions "have been designed and tested from several years worth of feedback from thousands of customers. Our customers are involved in the development of our features and not only make suggestions, but actually shape how each specific feature works." This makes CoreCommerce a community powered ecommerce solution with the support and feature benefits of an award winning hosted shopping cart. Below you will see how each CoreCommerce package breaks down by price as well as all of the CoreCommerce features currently available. All of the features listed are available in every package. Packages are instead broken up by server needs as defined below.

Superior Support

• All pricing plans receive ALL CoreCommerce product features
• Free live telephone support
• You can use your own domain name (www.mycompany.com)
• Email Accounts
• Access to webmail
• View Account Information, submit and view tickets directly on your iPhone or other mobile web browsers
• No Setup Fees!
• Free 15 Day Trial!
• 24/7 ticketing support built directly into your store admin area for easy access
• Live chat support
• All support is in-house in our offices outside of Nashville, TN
• In-line help documentation for each feature
• Online Forum
• Detailed knowledge base
• FAQ section

Security & Reliability

• Enterprise hosting with Rackspace, the leader in Enterprise hosting solutions
• Free shared 128/256-bit encryption SSL
• Multiple administrator login
• Admin area access log
• Fully encrypted credit card numbers
• State-of-the-art firewall protection
• Premium bandwidth for faster load times
• Daily backups
• 99.9% up-time
• 100% network time guarantee by Rackspace
• Data centers have diesel backup generators
• Multiple fiber carriers enter the data center to guard against failure

Upgrading

• Automatic free upgrades and updates
• Constantly innovating and creating new features
• All existing data is kept intact when upgrading

Order Processing

• One Page checkout with guest registration or you can choose standard checkout
• Built in Point of Sale (POS)
• View Orders on your IPhone or other mobile web browsers
• Receive text message alerts when orders are placed by your customers
• Ability to have line item order level management to display how much of each line item in an order is shipped or backordered.
• Batch Import Tracking Numbers
• Change the status of your orders in batches
• Supports coupons and gift certificates
• Batch print customer receipts for quicker order processing
• Auto-calculation of taxes
• Customers choose shipping option
• Accept credit cards, PayPal, Google Checkout, checks, COD, money orders, pick up or purchase orders online
• Email receipts sent to customer and administrator (including bcc ability for your customer emails)
• Order saved in admin area for viewing
• Create and save unlimited number of custom fields like age, birthday, etc. Whatever you need to collect you can!
• Each order is saved with a unique order number
• Each order is saved in a certain order status based on the payment method
• You can choose to have customer login required, not required or optional
• Batch order printing
• Customers can upload files (typical for embroidery companies) on certain products, if you have this featured turned on, and those files are viewable in your admin area

Web Site Look & Feel

• Manage your design in the store admin area, without having to know HTML
• Includes our Easy Design Editor for simple design editing
• Over 130 pre-designed templates to choose from or you can add your own custom design
• Choose from 6 different templates the look of your product detail page or create your own!
• Be able to choose in your store admin how you want your category, information and vendor layout to display
• Be able to choose in your store's fonts in the admin area without any HTML/CSS knowledge
• Add your own splash page from your administration panel
• Can be heavily customized to match your look and feel
• Can manage the entire store's content, including all words and phrases directly through your admin area
• You can edit or place specific words/phrases in placeholders through out the shopping cart
• Choose from many free ready-to-use templates
• Ability to preview design changes before making them live
• Content Management built-in
• Create unlimited number of custom forms like contact us, memberships forms, etc
• Upload your own custom image buttons for add-to-cart, continue shopping and more!
• Preview design templates before they are published
• Premium templates available
• Create your own custom design with a web designer with use of CSS
• Use "add-to-cart" buttons or links on your existing web site and just use the CoreCommerce ordering features
• Use any web design editor (Example: Dreamweaver) to create any custom designs for your store
• Upload your logo to your store or if you don't have a logo just type in your store name for it to automatically appear
• Upload a favicon
• Recaptcha support for image verification of forms to reduce form spam
• Upload a logo for your invoice
• XHTML transitional compliant web pages
• Advance search functionality for customers
• View related products
• Browse by categories or vendors
• Sort products by price
• Widget support

Search Engine Friendly

• Entire store is search engine optimized
• Dynamically generates static html pages with clean URL's (no numbers and special characters inside the URL's) for products, categories and custom content pages (ie about us, etc.)
• Header tags usage for your product names
• Auto-build of the Google XML Sitemap
• Meta tags for all products, categories and content pages
• Add your own custom meta tags from your store
• You determine the page titles
• You can add custom content for the category pages
• Use of alt and title tags for images
• Use of bread crumb trails

Marketing

• Entire store is search engine optimized
• Email Auto-Responders to up-sell and cross-sell to your customers
• Customers can choose product email reminders to be sent at specific intervals to remind them about products they may need to purchase again
• Product marketing feeds with Google, Yahoo!, Shopping.com and PriceGrabber
• Affiliate management system
• Built-in e-mail newsletter program built for high delivery and open rates
• Coupon system
• Gift certificate system
• Gift registry system
• Quantity discounts
• Free shipping options
• Shop by Price Ability
• Gift wrapping and notes option
• How did you hear about us field
• View search terms used for your store
• Keyword tracking to track the return on investment in your pay per click or online advertising campaigns
• Post and view customer product reviews
• Reward point system where points can be converted to gift certificates

Store Administration

• Powerful, yet easy-to-use administration area
• In-line help on each feature built directly into the admin area
• Built in customer management system to view, add, make notes on any customer
• View and process your orders online
• Over 13 built-in reports with graphs, while allowing for custom timeframes
• Manage your products and categories online
• Automatic store email receipts
• Automatic shipping email receipts
• Customize any email online
• Manage Store Images directly in admin area without FTP
• Manage your store's look and feel
• Inventory management
• Vendor management
• Gift certificate management
• Pricing discount management
• Marketing tools
• Return merchandise authorization management
• Integrated WYSIWYG editor, which can be turned on or off
• Edit orders
• Block Suspicious IP Addresses
• Manage all of your store's settings
• Sales tax wizard
• Payment processor setup
• Manage product reviews
• QuickBooks Integration (Web Connector)
• Manage shipping setup

Product Management

• Add products through your account
• Built in WYSIWYG editor
• Built in Image Zoom to let your customers zoom in on your photos!
• Upload unlimited product photos, including the ability to use image URL's to display photos from other websites or servers
• Bulk Price Adjustment
• Product Bundling support to allow for a discount off one product if you purchase other products as a bundle
• Color Swatch supported
• Upload photos for product options
• "Add to cart to see sales price" feature
• Import/export products and product options/variants
• Add multiple product options/variants
• Product Import/Export
• Category Import/Export
• Support options (Example would be T-shirt where if the color "red" is chosen will only display "Small" and "Large", but if "blue" is chosen only "X-Large" will display)
• Support radio buttons, drop down menus, text fields, text areas, multi-select boxes and/or checkboxes
• Live inventory management for products or product options/variants
• E-goods support for products or product options, while being able to limit the number of clicks and/or time on a special download URL (including limiting the download only to the IP address of the customer who ordered)
• Be able to create unlimited lists to assign products to (ie create a list of "New Born", "Toddler" and "Youth" and assign products into those specific lists and have these lists appear as widgets on your store front).
• When importing products you can batch update pricing based on the cost field and round to any cent(s) value.
• Printer-Friendly link on the product detail page (you can turn this on or off)
• Ability to set the default quantity value on the product detail page
• SKU
• Size
• Weight
• Price and Sales Price
• Cost
• Call/Email for pricing ability
• Low inventory notification levels
• Ability to set an exact quantity amount what you determine defines being out of stock (ie 0 being out of stock or 2 being of stock)
• Update your inventory in mass batches
• Add a product to multiple categories
• Add your own custom fields
• Product personalization where customers can type in text or upload photos to specific products (typically for embroidery or customized clothing)
• Related products
• Cross-sell products
• Teaser and descriptions
• Meta Tags
• Support large pop-up photo
• Alt/title tags for photos
• Customer group pricing
• Mark the product as taxable or not taxable
• Featured products (including ability to create your own sort order)
• Exempt product from shipping charges
• Ability to hide products
• Set minimum order quantity per product
• Set maximum order quantity per product
• New products feature
• Gift wrapping option
• Control the order the products will be displayed
• Product marketing feeds with Google, Yahoo!, Shopping.com and PriceGrabber
• Flexible layout options in grid format or list format
• Auto-resizing of product images
• Post and view customer product reviews
• Setup gift registry (ie baby registry or wedding registry)
• Setup Terms & Conditions

Payment Collection

• Accept credit cards, PayPal, Google Checkout, Checkout by Amazon® checks, COD (ability to charge a fee), money orders, pick up or purchase orders online
• E-check support for Authorize.net, PaymentsGateway.net and more
• Discounted PCI Certification through McAfee Secure!
• Offline payment support to process credit cards manually
• Recurring/subscription billing support
• You can setup products to have payment plans where they end after a certain amount of time
• Integrated with over 26 payment gateways such as Authorize.net (supports authorize first and capture when shipped), Google Checkout, Checkout by Amazon®, Cybersource, PayPal Standard, PayPal Express, PayPal Payment Pro (API Signature or API Certificate), Google Checkout, Linkpoint, Skipjack, Payflow Pro, Payflow Link, Worldpay, Moneris and more
• Batch capture orders after they have been authorized directly in the admin (authorize.net only for batch capture)
• E-check support for Authorize.net, PaymentsGateway.net and more
• CVV2 (security code) support (can be turned on or off)
• Multiple currency support
• Visa, Mastercard, American Express and Discover support, plus you can add custom credit card types
• You can require a minimum order amount or set a maximum order amount

Category Management

• Add a category online
• Create unlimited number of categories and sub-categories
• Control the order the categories will be displayed
• Thumbnail image upload
• Category top and bottom image upload
• Auto-resizing of product images
• Category description
• Meta tags
• Hide categories from customers
• Flexible layout options in grid or list format, which can be changed for each category
• Restrict certain categories to customer membership group (ie wholesalers)

Shipping

• Support unlimited shipping zones. This will let you have a set of shipping rates for Tennessee, while having another for Florida for example.
• Integrated with all major shipping providers, such as USPS, UPS, FedEx, DHL, Canada Post and Australia Post
• USPS Shipping Label Printing directly from your store!
• FedEx Shipping Label Printing directly from your store!
• UPS Shipping Label Printing directly from your store!
• Supports additional insurance for USPS and UPS
• Automatic live shipping rates
• Add shipping surcharges for specific products
• Add padding to any live shipping rate
• Ability to exclude certain states from free shipping (Example: Alaska and Hawaii)
• Ability to add shipping surcharges to certain states/provinces from your storefront
• Ability to remove certain states/provinces from your storefront
• Ability to discount shipping prices when shipping to a state which you set not to allow free shipping
• Automatic live real-time package tracking with USPS, FedEx and UPS
• Multiple warehouse support
• Quick shipping estimates for customers
• Dimensional weight support
• LBS and KGS support
• Offline shipping methods (Order subtotal, % of order subtotal, By Product, By Country, By State, By Order Quantity or By Weight)
• E-goods (digital download support)
• Control how much weight can go into each box for more accurate shipping quotes
• Supports military addresses (can be turned off, if you don't ship USPS)
• Add handling charges to orders
• Free shipping options
• Automatic shipping emails sent to customers
• Automatic shipping calculations on the store
• Integration with UPS Worldship
• Manage which countries you will ship-to
• You can require the bill-to/ship-to addresses to match during checkout
• You can choose not accept orders from PO Boxes

Sales Tax / VAT

• Tax calculation system
• Accurate tax based on customers location
• Sales tax reports
• Supports tax by state or county (for bill to address or ship to address)
• Supports tax by zip code (for bill to address or ship to address)
• Calculate tax before or after discounts
• You can choose if you need to calculate tax on shipping charges
• Mark products as taxable or not taxable
• Make certain customers taxable or not taxable
• Make entire customer groups (ie wholesalers) as tax exempt
• Batch update all products to taxable
• Automatic sales tax calculation on the store
• Canadian sales tax system supported, including GST, PST, HST, QST and PEI
• Provincial tax supported
• Calculate tax by countries using VAT or GST
• Supports VAT inclusive or exclusive of product prices
• VAT registration number displayed on orders

Coupons/Discounts/Gift Certificates

• Full featured coupon management system
• Detailed coupon usage report
• You can make the coupon field not display on your storefront by turning coupons off
• Create unlimited number of coupons
• Coupon can be a percentage or exact amount
• Require certain sub-total to be met before coupon is valid
• Set the total number of times a coupon can be used
• Tie coupons to specific products, vendor or categories
• Tie coupons to a specific customer group
• Set an expiration date for coupons
• Set a start date for coupons
• Customer enters coupon code on store front and discounts are automatically applied
• Free shipping options
• Site wide discounts once a certain sub-total threshold has been met
• Quantity based discounts for products
• Custom pricing for certain customer groups (ie wholesalers could receive a different price than retail customers)
• Mark a product to be on-sale
• Specials page, which list on products currently marked as on-sale
• Gift certificate management system
• Customers can enter in gift certificate codes and have them automatically be applied to an order
• Customers can purchase gift certificates online and receive the unique code via email
• Administrator can view all gift certificates and their codes in the admin area
• Administrator can control the maximum amount for a gift certificate

Customer Tools

• Fully functional CRM (customer relationship manager), includes tickets, departments, signatures and pre-defined replies directly from your admin.
• Built-in Knowledgebase, including customer comments and ratings
• Customers can create an account or have it optional
• Customers have their own my account area in your store
• Email customers directly in your admin inteface
• Customers can view past orders and view package tracking number and view order statuses
• If you are using UPS/USPS real-time customers can view live package tracking directly on your site
• Customers can change any of their billing/shipping information in their account
• Customers can view any notes from the administrator about their order
• Customers can view any items in their wishlist
• Customers can view gift registry items
• Customers can download e-good files from their my account
• Customers can view any reward points they have earned
• Customers can email product information to other customers with the email a friend feature
• Have customers be marked as tax exempt
• Post and view customer product reviews
• Have certain customers exempt from shipping charges
• Administrator can tie a customer to a membership group (ie :Wholesalers), where that customer can receive special pricing and/or be tax exempt
• Administrator can manage customers directly in the admin area
• Administrator can change billing/shipping or make notes about any customer, including private notes for the admin only
• Administrator can delete or create a customer in the admin area
• Administrators can view the order history and order details of any customer
• Administrators can import/export customers

Vendor/Multiple Warehouses/Drop-Shipping

• You can have unlimited number of vendors/warehouses
• Tie a product to a vendor/warehouse
• When an order is placed you can have each vendor receive an email containing only their items (typically used in drop-shipping)
• When using real-time shipping rates, you can use the zip code of each vendor/warehouse to calculate the shipping amount
• Vendors have the ability to manage their own products through their own special login area
• Vendors can update their own inventory through their own special login area
• Each vendor can have their own account number
• Built-in vendor reports

International Support

• Canadian tax, VAT and GST support
• Multiple currencies
• VAT inclusive/exclusive support
• International date formatting
• Multiple language support

3rd Party Integrations

• Direct QuickBooks Integration
• ebay Integration - Post your products to ebay!
• Facebook Integration - Post your products to your Facebook account!
• Stone Edge Order Manager Integration
• Integration with Google Website Optimizer!
• Stamps.com CSV Integration
• Google Analytics Integration (includes order detail tracking)
• UPS Worldship Integration
• UPS, USPS, DHL, FedEx, FedEx Freight, Canada Post and Australia Post integration
• Integrated with over 26 payment gateways
• Custom order and customer exports
• Change Round-Up Integration
• atLast Fulfillment